Responsible Gaming at wg8

Our Commitment

wg8 is an online gaming platform designed for adult entertainment. We take responsible gaming seriously and expect every player to engage with our platform in a healthy, controlled way. Our team actively monitors play patterns and provides tools that let you set your own boundaries before a problem develops.

Responsible gaming at wg8 is not an afterthought. It is built into your account settings from the moment you register. You can set deposit limits, cooling-off periods, and request permanent closure, all without contacting support.

Age Verification – 18+ Only

wg8 verifies the age and identity of every player before allowing withdrawals. During the KYC process you will need to provide a valid government-issued document — National ID Card (NID), Passport, or Driving Licence. Your account may be restricted until verification is complete.

If we have reason to believe an account is being operated by someone under 18, we will freeze the account immediately, suspend any pending withdrawals, and carry out a full investigation. Any funds deposited by a minor will be returned to the original payment source after verification.

Recognising Problem Gambling

Problem gambling can develop gradually. It does not always look like someone losing everything at once. Here are some signs that gambling may be becoming harmful:

• Spending more time or money than you originally planned
• Chasing losses — depositing again to win back what you lost
• Gambling with money set aside for rent, food, or bills
• Lying to family or friends about how much you gamble
• Feeling anxious, irritable, or restless when you are not gambling
• Neglecting work, studies, or relationships because of gaming sessions
• Using gambling as a way to escape stress or difficult feelings

If two or more of the above apply to you, take a break and consider using the tools described below.

Self-Assessment

Ask yourself these questions honestly, about the past 12 months:

1. Have you bet more than you could afford to lose?
2. Have you needed to gamble with larger amounts to get the same level of excitement?
3. Have you tried to win back money you had lost?
4. Have you borrowed money or sold anything to fund gambling?
5. Have you felt that you might have a gambling problem?

If you answered yes to any of these, we strongly encourage you to use the account controls below or reach out to a support organisation.

Account Controls

Your wg8 account includes several built-in controls. You can find them under Account → Responsible Gaming after logging in.

Deposit Limits

Set a daily, weekly, or monthly maximum for how much you can deposit. The limit takes effect immediately when you lower it. Increasing a limit requires a 48-hour cooling-off period before it comes into force — this gives you time to reconsider.

Session Time Reminders

Choose to receive a notification after you have been logged in for 30, 60, or 90 minutes. The reminder appears on screen and gives you the option to continue or log out. It is a simple prompt, but it can break the habit of losing track of time.

Reality Checks

Enable periodic pop-ups that show your net win/loss for the current session. Seeing a real number on screen — rather than an abstract sense of how things are going — helps you make a more informed decision about whether to keep playing.

Cooling-Off Period

Take a short break from gaming without closing your account permanently. You can set a cooling-off period of 24 hours, 7 days, or 30 days. During this time you cannot log in or deposit. Any active bonuses are paused, not forfeited.

Self-Exclusion

If you feel you need a longer break, wg8 offers self-exclusion for a minimum of 6 months or permanently. During self-exclusion:

• Your account is locked and you cannot log in
• All marketing communications from wg8 are stopped
• Any remaining balance is returned to your verified payment method (bKash, Nagad, Rocket, or Upay)
• You cannot open a new wg8 account during the exclusion period

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account email and preferred exclusion duration. We will process your request within 24 hours.

After a self-exclusion period ends, there is a mandatory 7-day review period before your account can be reactivated. You will need to contact support to confirm you wish to return.

Protecting Minors

If you share a device with family members — including children or teenagers — we recommend installing parental control software to prevent access to online gaming sites. Free and paid options are available for Android, iOS, and desktop browsers.

Always log out of your wg8 account when you finish a session, especially on a shared phone. Do not save your password in a browser that other household members can access. Your account security is your responsibility.

Getting Help

If you or someone you know is struggling with gambling-related issues, please reach out to a professional support organisation. Talking to someone can make a significant difference.

• Befrienders Bangladesh – provides emotional support and crisis listening services
• Kaan Pete Roi – free, confidential telephone helpline (Bengali and English)
• Your local GP or mental health professional – can provide referrals to addiction counselling

wg8 does not charge any fee for using responsible gaming tools, and using them will not affect any pending withdrawals that you are entitled to.

Contact wg8

Our support team is available 24/7. If you have a concern about your account or someone else's, contact us through any of the channels below.

When you email about a responsible gaming matter, use the subject line "Responsible Gaming" so our team can prioritise your message. We treat all such requests with complete confidentiality.